Frequently Asked Questions

Order & Shopping

How can I use my discount/coupon codes? You can enter your coupon code in the box labeled 'Discount code or gift card' on the payment page to see the instant discount in your cart.

Can I cancel or change my order? Yes, we can cancel or modify your order before it's shipped. You can email us at hello@theorganizedmess.com.

 

Payment & Security

What payment methods do you accept ? Is it safe to make payments? You can shop on our site using VISA, Mastercard, AMEX and Troy credit cards or with Iyzico easy payment.

Is cash on delivery available? We do not offer cash on delivery.

Will my personal information be safe? Absolutely. We keep customer information confidential in accordance with the Membership Agreement. Disclosure is only permitted when requested by official authorities and when required by applicable mandatory legislation.

 

Delivery & Shipping

How much will I pay for shipping ? Shipping is free for orders of 3,000 TL or more from our website. For orders under 3,000 TL, our shipping fee is a fixed 59.90 TL.

Which shipping company will deliver my order? It will be delivered by our contracted shipping company, Yurtiçi Kargo.

How long will it take for my product to arrive? Unless there are unforeseen circumstances, we will ship your order within 1 to 2 business days. Once shipped, delivery time to your address generally varies between 1-3 business days, depending on the workload at the shipping branches.

What can I do if my order doesn't arrive? If you are not at your address on the delivery date, your order will be handed over to the shipping company's distribution office. Orders not collected from the distribution office within 3 business days will be returned to us. Once your order is returned to us, we will try to contact you and inform you about resending your order. If we cannot reach you, we will cancel your order and refund the order fee to you in the same way you paid.

 

Return Procedures

What is your return policy ? You can return unused products with intact tags, in resalable condition, and complete accessories within 15 days of delivery. Returns that do not meet these conditions will not be accepted and will be returned to the customer with return shipping costs borne by the customer. For products returned without paying the shipping fee, the refund amount will be calculated by deducting the shipping cost and the shipping fee paid at the time of purchase.

How do I return it? 1. To initiate a return request, please send an email to hello@theorganizedmess.com. Do not send the package directly to us without first creating a return request; packages sent this way will not be processed and will be returned to you. 2. The product you return must be in its original packaging, completely undamaged, unused, and complete with all accessories.

Where should I deliver my return shipment? You can return your item to the following address: Esentepe Mah. Büyükdere Cad. Ferko Signature No: 175 İç Kapı No : 6 Şişli İstanbul, using your preferred shipping company and sending it to the recipient's phone number +905327379232.

How long will it take to receive my refund? Refunds for your orders will be issued to the credit/debit card you used for the purchase. The time it takes for the refund to appear may vary depending on your bank's settings after we have verified the process.

What is your exchange policy? To exchange an item, you need to return it and reorder the same item in your desired size, color, or model.